20th August 2019 - *UPDATE* We have now rectified the issue of 'pending' results (see the notice from 1st August 2019) which related to our database updates. Now, if you see 'Pending' in the Results table, this means the sample has been safely received in the laboratory and logged on to our system, and is currently undergoing analysis. The results will be updated and available to view once they have been authorised by our scientists.
16th August 2019 - *NEW* You can now download and save/print .PDF copies of clozapine assay reports directly from the Portal. Simply click the 'Results Sheet' icon in your results table, and the .PDF will open in a new window/tab.
1st August 2019 – If you log-in to view results and they appear ‘Pending’, the most likely explanation is that we are in the process of updating the database with new data. This usually takes about 15-20 minutes with the require encryption, so please re-try logging in after this period. If you are still unable to see specific results, please do call us for any urgent cases using the hotline 020 8725 2405. We try to carry out the updates early in the morning where possible to avoid disruption, and we have a solution to further minimise the time taken to update the database which will be implemented shortly, after we have completed testing.
12th June 2019 – Please note, ASI do not supply sampling kits for plasma levels. These are available through your relevant clozapine monitoring services, pre-addressed with the laboratory address.
11th June 2019 – Please ensure that request forms are fully completed, and samples fully labelled. We are unable to analyse samples where the sample tube and request form cannot be matched with at least three identifiers.